Customer Success (CX) Specialist

The Customer Success (CX) Specialist at Hatch plays a key role in delivering a seamless and exceptional experience for customers investing in New Zealand. This collaborative, fixed-term role covers maternity leave and involves working across customer service, operations, banking, and compliance to ensure smooth day-to-day processes. The position focuses on supporting customers through onboarding, verification, and transaction monitoring while driving process improvements and capturing customer feedback.