Customer Success Data Lead
ExpressVPN
About this role
The Customer Success Data Team Lead at Kape Technologies leads the analytics function supporting Customer Support and Success teams, transforming support and interaction data into actionable insights to improve customer experience and retention. The role oversees a team of analysts and acts as a strategic data partner to Support Leadership, Product, and Engineering, leveraging AI-driven analysis to surface patterns and predict risks across support operations.
Skills
About ExpressVPN
expressvpn.comExpressVPN is a consumer VPN provider based in the British Virgin Islands that offers easy-to-use apps for Windows, macOS, iOS, Android, Linux, routers and browser extensions. It focuses on speed and privacy with technologies like the Lightway protocol, RAM-only (TrustedServer) infrastructure, strong encryption, and a strict no-logs policy that has undergone independent audits. The service operates a global server network in 90+ countries, supports streaming and P2P, and provides 24/7 customer support via live chat and subscription plans.
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About ExpressVPN
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for ExpressVPN.
Salary
$135k – $176k
per year