Customer Success Data Lead
ExpressVPN(20 days ago)
About this role
The Customer Success Data Team Lead at Kape Technologies leads the analytics function supporting Customer Support and Success teams, transforming support and interaction data into actionable insights to improve customer experience and retention. The role oversees a team of analysts and acts as a strategic data partner to Support Leadership, Product, and Engineering, leveraging AI-driven analysis to surface patterns and predict risks across support operations.
Required Skills
- SQL
- Data Analysis
- Tableau
- A/B Testing
- Dashboarding
- Stakeholder Management
- Experimentation
- Data Modeling
- Data Engineering
- Leadership
+3 more
About ExpressVPN
expressvpn.comExpressVPN is a consumer VPN provider based in the British Virgin Islands that offers easy-to-use apps for Windows, macOS, iOS, Android, Linux, routers and browser extensions. It focuses on speed and privacy with technologies like the Lightway protocol, RAM-only (TrustedServer) infrastructure, strong encryption, and a strict no-logs policy that has undergone independent audits. The service operates a global server network in 90+ countries, supports streaming and P2P, and provides 24/7 customer support via live chat and subscription plans.