Customer Success Director

Backbase(7 days ago)

HybridFull TimeDirector$190,049 - $250,635 (estimated)Customer Success

About this role

The Customer Success Director at Backbase is responsible for driving customer satisfaction and ensuring clients derive maximum value from Backbase’s Engagement Banking Platform across the region. The role focuses on fostering product adoption and license consumption, supporting customers to achieve their strategic goals, and contributing to Net ARR growth. It requires frequent regional travel and strong engagement with stakeholders up to the C-suite.

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Required Skills

Customer Success
Relationship Management
Stakeholder Engagement
Account Management
Renewals
Product Adoption
Roadmap Planning
Data Analysis
Presentation Skills
Strategic Planning

Qualifications

Bachelor's Degree in Technology or Business

About Backbase

backbase.com

Backbase is an AI‑powered banking platform that provides a composable, all‑in‑one digital banking stack for financial institutions. Its suite — covering engagement banking, customer onboarding, payments, and API‑driven integrations — accelerates development, modernizes customer experiences across channels, and helps banks unlock “Growth Mode.” Built on cloud‑native architecture with open APIs and developer tools, Backbase enables banks of all sizes to integrate with core systems, launch personalized services, and innovate faster.