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Customer Success Enablement Specialist at HHAeXchange - ApplyBlast

Customer Success Enablement Specialist

HHAeXchange

4 months ago

3.0 on Glassdoor

New York City

Hybrid

Full Time

Executive

0 applicants

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About this role

The Customer Success Enablement Specialist designs and delivers targeted programs to equip Customer Success teams with the knowledge and skills needed for customer adoption, retention, and lifecycle success. This cross-functional role partners with leadership, Product, and Operations to create scalable learning initiatives that bridge product knowledge with customer-facing performance. The position focuses on developing onboarding pathways, coaching frameworks, and engaging learning experiences to drive team readiness and business outcomes.

Responsibilities

Design onboarding and ramp programs that accelerate new hire readiness
Develop certification checkpoints and reinforcement programs for capability growth
Translate new product features into actionable Customer Success enablement materials
Facilitate live and virtual training sessions focused on real-world application
Measure enablement effectiveness using metrics like time-to-productivity and customer adoption

Skills

Qualifications

Bachelor’s degree in Business Administration or Education

About HHAeXchange

hhaexchange.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2008

View Profile

HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.