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© All Rights Reserved. ApplyBlast.com
Capacity
The Customer Success Engineer II supports enterprise customers across Brazil and LATAM as the hands-on technical owner for building and tuning Agentic Intelligent Virtual Agents and implementing Agent Guidance workflows. This role is responsible for maintaining production uptime, resolving Sev 1 issues, and serving as the primary Portuguese-speaking technical liaison between customers and internal teams. The position involves designing, configuring, and supporting AI-driven contact center solutions while ensuring high-quality, localized customer experiences.
Headquarters
University City, Missouri, United States
Company Size
51-200 employees
Founded
2017
Capacity is a unified CX automation platform that uses agentic AI to power AI agents, real-time agent assist, and post-interaction automation for contact centers. It connects knowledge, data, and systems through an AI Knowledge Orchestration Layer to automate customer interactions across voice, chat, SMS, and email channels, while also enabling outbound campaigns and conversation intelligence. Organizations use Capacity to reduce support costs, improve customer satisfaction, and scale their support operations more efficiently.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Capacity.
21% below the average for this role