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Customer Success Engineer, West Coast U.S. at Torq - ApplyBlast

Customer Success Engineer, West Coast U.S.

Torq

2 days ago

4.5 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Success Engineer at Torq is a key member of the Field Engineering team, helping customers unlock the full potential of the company's security hyperautomation platform. This role involves providing technical expertise, problem-solving, and valuable insights to ensure customer success and long-term adoption of Torq's AI-native autonomous SecOps platform. The position requires collaboration with global teams and staying updated on the latest security and automation trends to deliver exceptional customer experiences.

Responsibilities

Guide customers on their automation journey and ensure seamless solution adoption
Provide expert technical support and resolve complex customer challenges
Collaborate with product and engineering teams to shape the product roadmap

Skills

About Torq

torq.io

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2020

View Profile

Torq is an AI SOC platform that combines agentic AI and security hyperautomation to help enterprise security teams triage, investigate, and respond to threats at machine speed. Its platform — featuring AI agents, the Socrates natural-language agentic AI, and automated case management — enables SOC teams to reduce alert fatigue, accelerate incident response, and autonomously remediate threats. Torq positions itself as a scalable alternative to traditional SOAR solutions, integrating with existing security stacks across tools and environments.