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Customer Success Executive - Cell & Gene Therapy at McKesson - ApplyBlast

Customer Success Executive - Cell & Gene Therapy

McKesson

5 months ago

3.7 on Glassdoor

Massachusetts

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Success Executive (CSE) serves as the primary post-sale point of contact for cell, gene and advanced therapy (CGAT) clients ensuring continuity between the client and McKesson.

Responsibilities

Acts as primary point of contact for the client related to implementations, on-going account management and upsell opportunities
Develops and maintains high customer satisfaction with pharmaceutical client and potentially authorized treatment centers
Coordinates with BU service line account managers as necessary
Builds and maintains strong relationships with key stakeholders and decision-makers at clients
Collaborates with cross-functional teams to develop and execute customer initiatives