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Customer Success Implementation Analyst at Elsevier - ApplyBlast

Customer Success Implementation Analyst

Elsevier

1 month ago

4.0 on Glassdoor

Pennsylvania, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Success Implementation Analyst leads the end-to-end implementation of Elsevier’s Clinical Solutions products within healthcare organizations, ensuring successful onboarding and sustained product adoption. This role involves managing complex, multi-stakeholder projects, coordinating EHR integrations, and aligning product capabilities with organizational goals. The analyst serves as a primary customer-facing partner, driving effective stakeholder engagement and delivering tailored training to promote strong product utilization.

Responsibilities

Lead end-to-end implementation lifecycle for Clinical Solutions products
Coordinate EHR integrations and technical workflows with IT stakeholders
Develop comprehensive project plans and manage multi-stakeholder implementations

Skills

About Elsevier

elsevier.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

5001-10000 employees

Founded

1880

View Profile

Elsevier is a global provider of information, analytics, and decision‑support solutions for science and healthcare. It publishes peer‑reviewed journals and books and operates leading platforms such as ScienceDirect, Scopus, Mendeley and ClinicalKey. Elsevier also delivers research intelligence, clinical decision tools, data services, and workflow solutions to universities, hospitals, and publishers. Institutions and professionals use its content and analytics to accelerate discovery, education, and patient care.