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Customer Success Lead at nitra - ApplyBlast

Customer Success Lead

nitra

5 months ago

4.5 on Glassdoor

Washington, District of Columbia, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Success Lead will manage and develop a high-performing team of Customer Success Managers serving SMB and mid-market healthcare customers, driving utilization, retention, and expansion across fintech, marketplace, and AI software products. The role involves coaching CSMs, handling commercial negotiations, and collaborating cross‑functionally to improve customer outcomes in a fast‑moving, VC‑backed environment.

Responsibilities

Lead and develop high-performing Customer Success team
Drive customer utilization, retention, and expansion across fintech, marketplace, and AI products
Partner cross‑functionally with Sales, Product, Finance, and Operations to improve outcomes

Skills

About nitra

nitra.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2021

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Nitra is an all-in-one financial and operations platform purpose-built for independent healthcare practices. It combines spend management, bookkeeping, bill pay, lending, and a medical supplies marketplace (NitraMart) into a single platform designed for doctors' offices and specialty clinics. Nitra also features Trina, an AI assistant that handles front-desk tasks like answering calls, scheduling, and insurance verification, helping practices save time and keep more revenue.