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Customer Success Lead at Mobile Integration Workgroup - ApplyBlast

Customer Success Lead

Mobile Integration Workgroup

1 month ago

3.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Success Lead manages both strategic account oversight and tactical operations, serving as the primary liaison between the internal support team and external clients. This role involves leading program management, implementing KPI/SLA programs, and driving continuous process improvements to ensure client satisfaction and operational excellence. The position also includes business development responsibilities to identify new service opportunities and strengthen client relationships.

Responsibilities

Lead program management and account operations for global enterprise clients
Manage client relationships and identify business development opportunities
Analyze operational processes and implement continuous improvement strategies

Skills

About Mobile Integration Workgroup

miwtech.com

Headquarters

Redmond, Washington, United States

Company Size

51-200 employees

Founded

1999

View Profile

MIW (Mobile Integration Workgroup) is a technology solutions and managed services firm that has been solving technological and operational challenges for leading brands since 2000. They offer IT consulting, managed services, talent solutions, and ITAD/VAR services, with deep expertise in telecommunications, digital transformation, and mobile/wireless initiatives. MIW also develops and offers mobile testing products, including MCellblock, their automated mobile testing tool designed for 5G network validation and device testing.