Customer Success Leader, EMEA

harvey(2 months ago)

RemoteFull TimeDirector$181,071 - $241,127 (estimated)Customer Success

About this role

The Customer Success Leader, EMEA at Harvey is responsible for crafting and executing a strategic vision to enhance customer adoption and outcomes within a rapidly scaling enterprise SaaS environment. This role leads a dynamic customer success team, focusing on retention, expansion, and developing scalable processes to support the customer journey. The position requires strong leadership, strategic thinking, and the ability to deepen client relationships while collaborating with cross-functional teams to integrate customer feedback into product improvements.

View Original Listing

Required Skills

Leadership
Customer Success
Strategic Vision
Team Development
Client Engagement
Churn Reduction
Process Improvement
Collaboration
Communication Skills
Empathy

+3 more

About harvey

www.harvey.ai

Vercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.