Customer Success Leader, EMEA

The Customer Success Leader, EMEA at Harvey is responsible for crafting and executing a strategic vision to enhance customer adoption and outcomes within a rapidly scaling enterprise SaaS environment. This role leads a dynamic customer success team, focusing on retention, expansion, and developing scalable processes to support the customer journey. The position requires strong leadership, strategic thinking, and the ability to deepen client relationships while collaborating with cross-functional teams to integrate customer feedback into product improvements.