Customer Success Manager (AEM Guides)
TechCrunch(1 month ago)
HybridFull TimeSenior$135,360 - $181,059 (estimated)Customer Success
Apply NowAbout this role
A Senior Customer Success Manager (AEM Guides) at Adobe serves as a techno-functional advisor for customers using Adobe’s cloud-native CCMS, helping organizations realize value from structured content and DITA-based solutions. The role partners across customer lifecycles to drive adoption and account growth while collaborating with product, engineering, and sales teams. This position is focused on enterprise customers and strategic engagement to align product capabilities with customer business objectives.
Required Skills
- Customer Success
- Account Management
- Content Strategy
- DITA
- XML Authoring
- API Integrations
- Publishing Workflows
- Product Adoption
- Stakeholder Management
- Strategic Reviews
Qualifications
- Bachelor’s Degree
- Master’s Degree
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