Customer Success Manager - Commercial (Boston)

Appian Corporation (4 days ago)

RemoteFull TimeSenior$110,000 - $150,000Customer Success

About this role

Appian is seeking a Customer Success Manager to serve as a strategic advisor, helping organizations optimize their processes using Appian's innovative platform with AI and robotic automation. The role focuses on understanding customer goals, fostering relationships, and ensuring successful adoption and growth of the company's solutions.

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Required Skills

Relationship Management
Customer Success
Process Automation
Enterprise Platforms
Stakeholder Engagement
AI
Robotic Automation
Project Management
Data Architecture
Cloud Platforms

About Appian Corporation

appian.com

Appian is a low-code automation platform that helps enterprises design, build, and run AI-powered process orchestration and digital workflows. It unifies low-code development, BPM, robotic process automation, AI/ML and case management into a single platform to automate complex end-to-end business processes. Enterprises use Appian to speed application delivery, improve operational efficiency and governance with drag-and-drop tooling, prebuilt components, process mining and broad integrations. Founded in 1999 and headquartered in McLean, Virginia, Appian emphasizes enterprise-grade security, scalability and compliance for regulated industries.

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