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Customer Success Manager (CSM) – Asset Intelligence at MaintainX - ApplyBlast

Customer Success Manager (CSM) – Asset Intelligence

MaintainX

17 days ago

4.3 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager (CSM) – Asset Intelligence role focuses on helping customers adopt MaintainX’s asset intelligence solutions by integrating live equipment data and connecting sensors to operational technology systems. This position partners with operators, reliability engineers, and IT leaders to ensure measurable return on investment from predictive maintenance and condition-based monitoring. The role sits at the intersection of customer success, industrial IoT, and data analytics, requiring collaboration with internal teams to shape customer usage and benefits.

Responsibilities

Drive value realization and quantify ROI from predictive maintenance solutions
Educate customers on asset intelligence features and best practices
Monitor customer health and mitigate churn through proactive outreach

Skills

About MaintainX

getmaintainx.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2018

View Profile

MaintainX is an AI-powered SaaS maintenance and asset management platform that helps industrial teams manage work orders, asset performance, parts, and labor. The platform combines work-order and preventive maintenance tools with parts inventory, labor tracking, and AI-driven analytics to reduce downtime and boost operational efficiency. MaintainX provides mobile-friendly tools and integrations to help technicians and managers execute, document, and optimize maintenance workflows. Founded in 2018 and based in the United States, it serves manufacturing, field service, facilities, and other asset-intensive operations.