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Customer Success Manager (CSM) at Zenoti - ApplyBlast

Customer Success Manager (CSM)

Zenoti

2 months ago

4.0 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager (CSM) at Zenoti will act as a strategic partner to guide clients through product adoption, best practices, and long‑term growth strategies. The role focuses on building strong customer relationships, leveraging data‑driven insights, and collaborating with cross‑functional teams to ensure satisfaction and retention.

Responsibilities

Develop strong customer relationships to drive adoption and success
Analyze customer challenges and design tailored solutions
Leverage data insights to guide retention and expansion strategies

Skills

About Zenoti

zenoti.com

Headquarters

Bellevue, Washington, United States

Company Size

501-1000 employees

Founded

2010

View Profile

Zenoti is a cloud-based software platform that streamlines operations for spas, salons, medi-spas, and fitness/wellness chains. It provides appointment scheduling and online booking, point-of-sale and payments, inventory and staff management, CRM and marketing automation, loyalty and gift-card capabilities, and enterprise analytics and reporting. Designed for multi-location and franchise businesses, Zenoti offers mobile apps and integrations to centralize operations, improve guest experience, and drive revenue growth. The platform emphasizes industry-specific workflows, scalability, and tools for large brands and franchise networks.