Customer Success Manager - Digital Program
Thomson Reuters(1 month ago)
About this role
The Digital Programs Customer Success Manager is an individual contributor who designs and continuously improves scalable digital programs to drive customer adoption, expansion, and value realization across a diverse B2B product portfolio. The role works across a matrixed organization, partnering with Sales, Product, Marketing, and Analytics to align digital engagement and scale strategies and to guide virtual teams and stakeholders. It emphasizes using data and AI-enabled approaches to optimize customer lifecycle outcomes.
Required Skills
- Digital Programs
- Customer Success
- Program Management
- Lifecycle Marketing
- Product Adoption
- Cross-Functional Influence
- Data Analytics
- A/B Testing
- AI Automation
- Change Management
+4 more
Qualifications
- Bachelor's Degree
About Thomson Reuters
tr.comThomson Reuters empowers professionals with cutting-edge technology solutions informed by industry-leading content and expertise.
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