Customer Success Manager, EMEA

DigiCert

11 hours ago

4.1 on Glassdoor

Cape Town

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at DigiCert manages relationships with large Enterprise PKI, IoT, and TLS clients, ensuring their needs are met through proactive communication, strategic planning, and cross-functional collaboration. The role involves monitoring service renewals, providing expert escalation management, and driving customer satisfaction and growth.

Skills

Qualifications

2+ years customer success/relationship/account management experienceSales EngineeringCustomer ServiceProject Management certificationTertiary qualification

About DigiCert

digicert.com

Incapsula (part of Imperva) is a cloud-based application security and delivery platform that provides web application firewall (WAF), DDoS mitigation, content delivery (CDN), load balancing, and bot management. It protects websites, APIs, and web apps from attacks while improving performance and availability via a global edge network. Organizations use Incapsula for real-time threat detection, bot and credential‑stuffing mitigation, and compliance support without deploying on‑premises hardware. Incapsula is offered by Imperva, a broader data and application security company.