Customer Success Manager II
meltwater
About this role
A Customer Success Manager II at Meltwater focuses on ensuring customer satisfaction by fostering product adoption, supporting renewal processes, and delivering training. The role involves collaborating with internal teams, understanding customer needs, and identifying growth opportunities to maximize value and retention.
Skills
About meltwater
meltwater.comMeltwater is a global SaaS company that provides AI-powered media, social, and consumer intelligence to help organizations monitor and analyze news and online conversations. Its platform aggregates news, social media, and public data to deliver media monitoring, social listening, PR measurement, competitive and consumer insights, influencer identification, and reporting. Meltwater serves PR, communications, marketing and insights teams with dashboards, alerts and workflow tools to measure impact and guide strategy. The company emphasizes AI-driven analysis, broad channel coverage, and integrations to support reputation management and data-driven decision making.
About meltwater
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for meltwater.
Salary
$48k – $107k
per year