Model N

Customer Success Manager - Managed Business Services

Model N

1 month ago
Remote
Full Time
Senior
0 applicants
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Model N
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About this role

A Customer Success Manager for Managed Business Services owns customer relationships post-implementation, ensuring value realization through strategic partnership, operational execution, and proactive service management. The role focuses on driving retention, satisfaction, and long-term growth by orchestrating service delivery and translating outcomes into clear success metrics.

Skills

Qualifications

Bachelor’s Degree5+ Years Customer Success or Account ManagementManaged Services or SaaS ExperienceSLA and Service Metrics KnowledgeMulti-Customer Management
Model N

About Model N

modeln.com

Model N is a software company that provides cloud-based revenue management solutions for industries such as pharmaceuticals, medical technology, and high-tech manufacturing. Its platform helps organizations manage pricing, contracts, incentives, and compliance to optimize revenue and improve financial performance.

About Model N

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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