ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Success Manager, Meal Programs (Remote) at ezCater - ApplyBlast

Customer Success Manager, Meal Programs (Remote)

ezCater

4 months ago

Boston, MA

Hybrid

Full Time

Senior

5 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Customer Success Manager at ezCater owns retention for the company's highest-value Meal Program accounts, focusing on proactive churn prevention and relationship building. The role involves executing account-level plans, collaborating cross-functionally with sales and support teams, and leveraging data and AI to safeguard revenue. Candidates will serve as the primary partner for these strategic clients to ensure a smooth, reliable experience and identify expansion opportunities.

Responsibilities

Own retention for high-value Meal Program accounts to protect GMV and reduce churn
Build trusted relationships with customer admins to embed an active partner in each account
Proactively monitor churn signals and execute tailored retention plans with internal teams
Escalate service and delivery issues quickly to mitigate risks to account retention
Document customer goals, pain points, and risk factors to maintain actionable account context

Skills

About ezCater

ezcater.com

Headquarters

Boston, Massachusetts, United States

Company Size

501-1000 employees

Founded

2007

View Profile

ezCater is a leading U.S. food‑tech platform that simplifies corporate and office catering by connecting organizations with restaurants nationwide. The service aggregates more than 100,000 restaurants, letting customers browse menus, read reviews, manage orders, and track on‑time delivery. ezCater supports everything from small meetings to large events and offers features for corporate billing, account management, and dedicated customer support. Companies rely on it for convenient, reliable workplace food ordering and streamlined logistics across the country.