Customer Success Manager (m/f/x)

Eye Security(2 months ago)

HybridFull TimeManager$138,731 - $180,316 (estimated)Operations

About this role

As a Customer Success Manager at Eye Security, you will take full ownership of a diverse portfolio of strategic customers, driving adoption and long-term retention of cybersecurity solutions. This role requires you to build strong client partnerships, identify upsell opportunities, and advocate for customer needs while collaborating closely with cross-functional teams such as Product, Engineering, and Sales. You will leverage data to inform decisions and enhance customer experiences, contributing to the company's mission of making enterprise-grade cybersecurity accessible.

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Required Skills

Customer Success Management
Relationship Building
Strategic Planning
Onboarding
Adoption
Retention
Cross-Selling
Upselling
Customer Advocacy
Collaboration

+6 more

About Eye Security

www.eye.security

Eye Security is a leading provider of Managed Detection and Response (MDR) services combined with cyber insurance to protect businesses from cyber threats. Their round-the-clock Security Operations Center (SOC) employs advanced technologies to mitigate breaches, while connected cyber insurance ensures businesses remain safeguarded against residual risks. With a commitment to customer-centric solutions, Eye Security helps clients across various sectors, including logistics, manufacturing, and healthcare, effectively manage their cybersecurity challenges.