Customer Success Manager (m/w/d)

PCG(1 month ago)

HybridFull TimeManager$123,395 - $161,354 (estimated)PCG

About this role

The Customer Success Manager (m/w/d) at Public Cloud Group is responsible for building and maintaining long-term relationships with clients in the DACH region, acting as a Trusted Advisor to ensure service and contractual goals are met. This role involves collaboration with internal stakeholders to address critical issues, oversee contract fulfillment, and facilitate onboarding of new customers. Additionally, the CSM identifies upselling opportunities and contributes insights for service development, leveraging expertise in managed services and public cloud environments, particularly Microsoft Azure/M365.

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Required Skills

Kundenentwicklung
Beziehungspflege
Service- und Vertragssteuerung
Onboarding
Weiterentwicklung
Upselling
Teamarbeit
Serviceorientierung
IT-Kenntnisse
Cloud-Know-how

+6 more

About PCG

pcg.io

PCG is a trusted partner for European businesses, dedicated to empowering them in developing and growing their cloud strategy. With a focus on providing certified expertise, PCG simplifies the cloud journey for organizations, facilitating a seamless transition and adoption of cloud technologies. The company's comprehensive services and tailored solutions ensure that businesses can effectively leverage cloud infrastructure to enhance their capabilities and drive growth.