Customer Success Manager - Remote, Colombia

Okendo(4 days ago)

RemoteFull TimeSenior$40,000 - $50,000Customer Success

About this role

Okendo is a customer marketing platform that helps Shopify brands connect more effectively with their customers through reviews, referrals, quizzes, loyalty, and surveys. The company emphasizes creating stronger relationships between consumers and brands to foster growth and customer loyalty.

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Required Skills

Customer Service
Account Management
Communication
Retention
Expansion
SaaS
Customer Lifecycle
Stakeholder Management
Onboarding
Automation

About Okendo

okendo.io

Okendo is a customer marketing platform that helps e-commerce brands collect, manage, and showcase customer reviews, ratings, and other user‑generated content to drive conversions and loyalty. Its tools include review collection (photo/video), product ratings and Q&A, customer profiling and segmentation, analytics, and integrations with major commerce platforms. By surfacing social proof and scaling word‑of‑mouth, Okendo aims to strengthen consumer-brand relationships and increase retention and lifetime value.

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