Customer Success Manager, SMB

1Password(26 days ago)

RemoteFull TimeManager$120,800 - $159,012 (estimated)GTM

About this role

A Customer Success Manager for SMBs at 1Password is responsible for guiding small to medium-sized business customers through their lifecycle with the company, enhancing their experience and ensuring high adoption rates of the product. This role involves proactive engagement, fostering long-term relationships, and acting as a customer advocate to drive retention and satisfaction. The manager collaborates with onboarding and account management teams, conducts strategic outreach, and identifies upsell opportunities while providing support throughout the annual renewal process. Strong communication and a background in SaaS are essential for effectively addressing customer needs and translating complex technical concepts.

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Required Skills

Customer Success
Relationship Management
Customer Advocacy
Communication Skills
Strategic Engagement
Software Utilization
Data Management
Renewal Process
Upselling Opportunities
Customer Feedback

+7 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.