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Customer Success Manager, SMB at 1Password - ApplyBlast

Customer Success Manager, SMB

1Password

9 months ago

3.4 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

A Customer Success Manager for SMBs at 1Password is responsible for guiding small to medium-sized business customers through their lifecycle with the company, enhancing their experience and ensuring high adoption rates of the product. This role involves proactive engagement, fostering long-term relationships, and acting as a customer advocate to drive retention and satisfaction. The manager collaborates with onboarding and account management teams, conducts strategic outreach, and identifies upsell opportunities while providing support throughout the annual renewal process. Strong communication and a background in SaaS are essential for effectively addressing customer needs and translating complex technical concepts.

Skills

About 1Password

1password.com

Headquarters

Toronto, Ontario, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

1Password is a leading identity, credential, and access management platform serving individuals, teams, and enterprises. It offers a unified suite of products including an Enterprise Password Manager, Credential Broker for AI agents and machine workloads, Privileged Access with zero standing privileges, and a SaaS Manager for discovering and optimizing SaaS and AI spend. Trusted by over 175,000 businesses and millions of individuals worldwide, 1Password helps organizations secure access for humans, AI agents, and machines while maintaining visibility, control, and accountability.