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Customer Success Manager, User Engagement at Wolters Kluwer - ApplyBlast

Customer Success Manager, User Engagement

Wolters Kluwer

2 months ago

4.1 on Glassdoor

Indianapolis, Indiana, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Success Manager, User Engagement is a senior individual contributor responsible for building and managing structured engagement programs with strategic user groups across the UpToDate portfolio. The role partners with sales, marketing, editorial, and product teams to drive adoption, gather user insights, and ensure clinicians' voices shape product development, while traveling to customer sites and representing Wolters Kluwer Health.

Responsibilities

Lead affinity group engagement programs to deepen customer relationships
Design and execute scalable customer programs and advisory forums
Drive cross‑functional collaboration with sales, marketing, editorial and product teams