Customer Success Manager

Capital Markets Gateway(1 month ago)

HybridFull TimeMedior$79,512 - $106,136 (estimated)Customer Success

About this role

The Customer Success Manager at Capital Markets Gateway is responsible for owning and growing relationships with buy-side and sell-side clients using CMG’s equity capital markets platform. The role focuses on becoming a platform expert, partnering closely with customers to maximize value, and identifying new use cases and whitespace opportunities. The position also serves as the voice of the customer internally, influencing product direction and collaborating with Sales, Product Management, and Engineering. Based in Brno, this role sits at the intersection of product, commercial strategy, and client impact within a high-growth fintech environment.

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Required Skills

Customer Engagement
Account Management
Client Onboarding
Relationship Building
Strategic Planning
Renewal Management
Cross Functional Collaboration
Product Feedback Analysis
Customer Support
Problem Solving

+10 more

Qualifications

2+ Years Client Facing Experience
Prior Fintech Experience
Prior Financial Institution Experience
B.S. in Finance
B.S. in Economics

About Capital Markets Gateway

cmgx.io

CMG is a financial technology firm focused on transforming capital markets, delivering workflow management and data‑intelligence solutions tailored to Equity Capital Markets (ECM) participants. Their platform streamlines deal processes, centralizes transaction data, and surfaces analytics to improve decision‑making, operational efficiency, and compliance. CMG serves banks, advisory teams, and corporate issuers by combining software, data, and market expertise to modernize ECM operations.