Customer Success Manager

Capital Markets Gateway(1 month ago)

HybridFull TimeMedior$79,525 - $106,193 (estimated)Customer Success

About this role

The Customer Success Manager at Capital Markets Gateway (CMG) is responsible for managing and growing relationships with buy-side and sell-side clients using CMG’s equity capital markets platform. The role focuses on driving product adoption, client engagement, and value realization across a range of capital markets workflows. The CSM also serves as a key internal advocate for clients, feeding insights into product development and collaborating closely with Sales, Product, and Engineering. Based in London, this position supports CMG’s mission to transform global equity capital markets through data and technology.

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Required Skills

Client Engagement
Account Management
Relationship Building
Customer Onboarding
Whitespace Identification
Use Case Development
Solution Design
Product Expertise
Customer Advocacy
Cross Functional Collaboration

+15 more

Qualifications

2+ Years Client Facing Experience
Prior Fintech Experience
Prior Financial Institution Experience
B.S. in Finance
B.S. in Economics

About Capital Markets Gateway

cmgx.io

CMG is a financial technology firm focused on transforming capital markets, delivering workflow management and data‑intelligence solutions tailored to Equity Capital Markets (ECM) participants. Their platform streamlines deal processes, centralizes transaction data, and surfaces analytics to improve decision‑making, operational efficiency, and compliance. CMG serves banks, advisory teams, and corporate issuers by combining software, data, and market expertise to modernize ECM operations.