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Customer Success Manager at Factory - ApplyBlast

Customer Success Manager

Factory

10 months ago

2.1 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Manager

5 applicants

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About this role

The Enterprise Customer Success Manager at Factory is responsible for managing strategic accounts to enhance adoption and usage of their product. This hands-on role involves building relationships with key stakeholders, driving consumption, and operationalizing success through proactive support and tailored success plans. The manager will also secure renewals by demonstrating ROI and collaborate with engineering teams to influence product roadmap decisions based on customer feedback. Additionally, they will lead onboarding and workshops to educate users, ensuring strong engagement and satisfaction.

Skills

About Factory

factory.ai

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

Founded

2023

View Profile

Factory is a leading software development company that leverages AI coding agents to enhance productivity in the tech space. Their innovative platform, Factory Droids, automates coding, testing, and deployment processes for both startups and enterprises. By focusing on intelligent automation solutions, Factory aims to streamline the development lifecycle, enabling teams to build faster and more efficiently.