Customer Success Manager
Factory(1 month ago)
About this role
The Enterprise Customer Success Manager at Factory is responsible for managing strategic accounts to enhance adoption and usage of their product. This hands-on role involves building relationships with key stakeholders, driving consumption, and operationalizing success through proactive support and tailored success plans. The manager will also secure renewals by demonstrating ROI and collaborate with engineering teams to influence product roadmap decisions based on customer feedback. Additionally, they will lead onboarding and workshops to educate users, ensuring strong engagement and satisfaction.
Required Skills
- Customer Success
- Account Management
- Solutions Engineering
- Strategic Partnership
- Relationship Building
- Operationalize Success
- Renewals
- Expansion
- Voice of the Customer
- Enablement
+7 more
About Factory
factory.aiFactory is a leading software development company that leverages AI coding agents to enhance productivity in the tech space. Their innovative platform, Factory Droids, automates coding, testing, and deployment processes for both startups and enterprises. By focusing on intelligent automation solutions, Factory aims to streamline the development lifecycle, enabling teams to build faster and more efficiently.
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