Customer Success Manager
Factory
About this role
The Enterprise Customer Success Manager at Factory is responsible for managing strategic accounts to enhance adoption and usage of their product. This hands-on role involves building relationships with key stakeholders, driving consumption, and operationalizing success through proactive support and tailored success plans. The manager will also secure renewals by demonstrating ROI and collaborate with engineering teams to influence product roadmap decisions based on customer feedback. Additionally, they will lead onboarding and workshops to educate users, ensuring strong engagement and satisfaction.
Skills
About Factory
factory.aiFactory is a leading software development company that leverages AI coding agents to enhance productivity in the tech space. Their innovative platform, Factory Droids, automates coding, testing, and deployment processes for both startups and enterprises. By focusing on intelligent automation solutions, Factory aims to streamline the development lifecycle, enabling teams to build faster and more efficiently.
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About Factory
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Factory.
Salary
$145k – $188k
per year