Customer Success Manager
Biophorum
About this role
BioPhorum, a leading organisation in the life sciences sector, is seeking a Customer Success Manager to ensure member satisfaction and retention. The role focuses on proactively engaging with customers to demonstrate value, manage renewals, and improve client relationships throughout the customer lifecycle.
Skills
About Biophorum
biophorum.comBioPhorum is a membership-based industry collaboration that brings biopharma companies, suppliers and partners together to identify, test and scale best practices across manufacturing, supply chain, digital transformation and operations. Through working groups, benchmarking, practical frameworks, pilots and events, it accelerates innovation, reduces risk and drives operational efficiency across the sector. Members share data, standards and implementation-ready solutions to tackle common challenges — from single-use and continuous manufacturing to supply resiliency and digital adoption. BioPhorum acts as a neutral forum to speed adoption of proven practices and improve industry-wide performance.
About Biophorum
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Biophorum.
Salary
$70k – $90k
per year