Customer Success Manager

MongoDB(19 hours ago)

HybridFull TimeSenior$135,386 - $180,935 (estimated)Customer Success

About this role

The role of Customer Success Manager at MongoDB involves acting as a main point of contact for end users, providing technical and strategic guidance, and collaborating across teams to ensure customer success and growth. The position requires autonomy, technical curiosity, and strong relationship management to support MongoDB's strategic customers.

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Required Skills

Customer Success
Account Management
Technical Support
Relationship Management
MongoDB
Database
Cloud
SQL
Stakeholder Engagement
Product Feedback

About MongoDB

mongodb.com

MongoDB is a general-purpose, document-oriented database platform that uses a flexible, JSON-like data model (BSON) to help developers build modern applications. It’s available as self-managed software and as MongoDB Atlas, a fully managed cloud database service offering global clusters, automated scaling, backups, and enterprise-grade security. The platform delivers ACID transactions, a rich query and aggregation framework, full-text and vector search, change streams, mobile sync, and integrated tools for app services, analytics, and visualization. Widely adopted by startups and enterprises, MongoDB positions itself as an AI-ready database to accelerate time-to-market for data-driven applications.

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