Customer Success Manager
Plume
About this role
Plume is seeking an experienced Customer Success Manager to drive adoption and value realization for strategic ISP customers, working closely with various internal teams to ensure customer success and long-term growth. The role involves onboarding, building customer relationships, and identifying opportunities for expansion, all within a fast-growing company that specializes in innovative open and hardware-independent platform services for smart homes and enterprises.
Skills
About Plume
plume.comPlume is a cloud-native provider of smart home and managed Wi‑Fi services that helps ISPs and device makers deliver better home connectivity, security, and device-level insights. Its SaaS platform combines adaptive Wi‑Fi management, cybersecurity, parental controls and analytics (and optional in-home hardware) to improve performance, reduce support costs, and enable new subscriber-facing services. More than 400 service providers use Plume to deepen customer loyalty, streamline operations, and drive strategic revenue growth through embedded intelligence and insights.
Recent company news
PR NewswirePlume Appoints Lorie Boyd as Chief People Officer
Dec 3, 2025
CoinDeskTokenization News: Plume Secures ADGM Commercial License, Eyes Middle East RWA Expansion
Dec 9, 2025
Wi-Fi NOW GlobalNew Plume CEO: "We're doubling down on delivering the amazing home broadband experience - and now also ISP Ops"
Jul 30, 2025
Bitcoin worldPlume's Nest Protocol Pioneers Solana Expansion With Revolutionary RWA Vault Launch
12 hours ago
WWDPetite Plume Taps Irina Topuria as First President
1 month ago
About Plume
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Plume.
Salary
$106k – $147k
per year