Customer Success Manager
carnow
About this role
A Customer Success Manager (CSM) is the primary point of contact for dealer accounts, ensuring their success and satisfaction throughout the customer journey. The role involves managing onboarding, product launches, training, technical support, retention efforts, and account reviews to drive customer loyalty.
Skills
Qualifications
About carnow
carnow.comCarNow is an automotive digital retailing and messaging platform that helps dealers deliver an exceptional, connected online shopping experience. Its tools enable dealers to engage buyers wherever they are and guide them through the entire car-buying journey, from initial inquiry to purchase. The platform emphasizes omnichannel engagement and streamlined digital retailing to win in today’s market. CarNow bills itself as the most awarded messaging and digital retailing platform in automotive.
About carnow
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for carnow.
Salary
$40k – $60k
per year