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Customer Success Manager at Kpler - ApplyBlast

Customer Success Manager

Kpler

4 months ago

3.6 on Glassdoor

Greece

Hybrid

Full Time

Junior

0 applicants

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About this role

This role involves building and nurturing relationships with maritime clients like shipowners and brokers to drive adoption of vessel tracking and fleet monitoring tools. The candidate will deliver onboarding, identify client risks, and collaborate with Sales and Product teams to improve data-driven solutions. Success measures include ensuring client retention, increasing platform utilization, and translating feedback into actionable product enhancements while maintaining records in Salesforce.

Responsibilities

Build and nurture strong relationships with maritime clients
Deliver seamless onboarding for vessel tracking tools
Identify and flag internal customer risks for retention
Collaborate with Sales to uncover expansion opportunities
Liaise with Product teams to translate client feedback

Skills

About Kpler

kpler.com

Headquarters

Brussels, Belgium

Company Size

501-1000 employees

Founded

2014

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Kpler is a real‑time trade intelligence provider that delivers granular market data and analytics across 40+ commodities, power markets and maritime logistics, trusted by over 10,000 organisations. Its platform and APIs combine vessel tracking, cargo flows, pricing signals and predictive analytics to support commodity trading, chartering, fleet operations and supply‑chain decision‑making. Customers use Kpler to monitor physical flows, forecast market movements, manage risk and inform sustainability and commercial strategies.