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Customer Success Manager at Sitemate - ApplyBlast

Customer Success Manager

Sitemate

3 months ago

4.8 on Glassdoor

London

Hybrid

Full Time

Junior

0 applicants

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About this role

An SMB Customer Success Manager at Sitemate will drive activation, retention, and growth for small-to-medium business clients within the built world industries. The role involves managing customer onboarding, monitoring account health to prevent churn, and collaborating cross-functionally to improve outcomes. Success requires a consultative approach to guide customers through platform adoption and identifying expansion opportunities.

Responsibilities

Manage a portfolio of SMB customers post-sale to ensure successful activation
Monitor account health signals and take action to mitigate churn risks
Guide customers through onboarding workflows to achieve quick wins
Identify growth opportunities and escalate expansion signals to Account Management
Collaborate with product and engineering teams to share customer feedback

Skills

About Sitemate

sitemate.com

Headquarters

Surry Hills, New South Wales, Australia

Company Size

51-200 employees

Founded

2015

View Profile

Sitemate is a no-code software platform that provides user-friendly tools for the construction and industrial sectors to enhance operational efficiency and streamline processes. With thousands of industrial companies leveraging its integrated management system, Sitemate enables businesses to digitize workflows, manage safety and quality standards, and optimize fleet management through intuitive mobile and desktop applications. The platform's versatility is highlighted by its various applications, including Dashpivot for project management and Gearbelt for fleet management, catering to the unique needs of the built world.