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Customer Success Manager at Cin7 - ApplyBlast

Customer Success Manager

Cin7

3 months ago

4.0 on Glassdoor

Auckland, New Zealand

Hybrid

Full Time

Senior

0 applicants

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About this role

Cin7 is seeking a Customer Success Manager to manage a high-volume book of business for strategic SMB and mid-market accounts. The role involves building consultative relationships, driving product adoption, and delivering proactive business reviews to ensure long-term customer success. You will leverage AI-enabled tools and cross-functional collaboration to identify challenges, optimize workflows, and scale customer outcomes.

Responsibilities

Manage a book of business of 450 key accounts driving retention
Conduct daily customer calls leveraging AI-enabled tools and tech stack
Identify recurring challenges and build scalable solutions and playbooks
Deliver proactive business reviews and surface workflow optimization opportunities
Collaborate cross-functionally to ensure seamless customer lifecycle experiences

Skills

Qualifications

Bachelor's degree or equivalent practical experience

About Cin7

cin7.com

Headquarters

Denver, Colorado, United States

Company Size

201-500 employees

Founded

2011

View Profile

Cin7 is a cloud-based inventory and order management platform that helps retailers, wholesalers and manufacturers unify stock, sales channels, warehouses and back-office systems. It offers real-time inventory tracking, multi-channel order management, built-in POS and warehouse tools plus features for bundling/BOMs, barcoding and 3PL/fulfilment. Cin7 integrates with e-commerce marketplaces, major accounting platforms and shipping/retail systems to automate replenishment, order routing and reporting. Companies use Cin7 to centralize inventory control, accelerate fulfillment and scale omnichannel operations without manual reconciliation.