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Customer Success Manager at McKesson - ApplyBlast

Customer Success Manager

McKesson

3 months ago

3.7 on Glassdoor

Alberta, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at McKesson serves as a trusted advisor to pharmacy customers across Western Canada, helping them maximize the value of pharmacy technology solutions. The role involves building strong relationships, conducting site visits, providing operational guidance, and driving product adoption and retention. Candidates will partner with internal teams to deliver training, resolve issues, and advocate for customer needs to achieve business outcomes.

Responsibilities

Build strong relationships with pharmacy customers as their primary point of contact
Conduct customer site visits and operational assessments to identify improvement opportunities
Deliver training programs and support software upgrades for new and existing customers
Monitor customer health and advocate for needs by sharing insights with cross-functional teams
Identify at-risk customers and develop proactive strategies to improve satisfaction and retention