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Customer Success Manager at First Student, Inc. - ApplyBlast

Customer Success Manager

First Student, Inc.

3 months ago

Toronto, ON

Hybrid

Full Time

Senior

0 applicants

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About this role

First Student is seeking a Customer Success Manager to serve as a strategic liaison between customers, business development, and field operations to drive retention and growth. The role involves developing executive business relationships, managing contract renewals, and executing account planning strategies to ensure customer satisfaction and profitability. This position requires collaborating cross-functionally to onboard new customers, monitor deployment health, and identify new business opportunities.

Responsibilities

Develop and foster executive business relationships with customers
Drive delivery of contract renewals and account reviews
Execute retention account planning and strategy development
Partner with operations to onboard new customers
Monitor customer deployment health and drive corrective actions

Skills

Qualifications

Bachelor's degree or similar college level education

About First Student, Inc.

firststudentinc.com

Headquarters

Cincinnati, Ohio, United States

Company Size

10001+ employees

Founded

1999

View Profile

First Student, Inc. is a leading provider of student transportation services in North America, specializing in safe and reliable school bus solutions. With a strong commitment to safety and customer service, the company manages transportation needs for various school districts while delivering innovative solutions and advanced technology for better fleet management. First Student is dedicated to ensuring that students reach their destinations safely and on time, making it a trusted partner in the education sector.