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© All Rights Reserved. ApplyBlast.com
SmartSense by Digi
The Customer Success Manager will own post‑sale relationships for a portfolio of enterprise accounts, driving retention, renewal, and growth while serving as the primary point of accountability for customer outcomes on the Particle IoT platform. The role involves building deep multi‑threaded relationships, leading executive business reviews, and collaborating with technical and commercial teams to ensure successful scaling of connected device fleets.
Headquarters
Boston, Massachusetts, United States
SmartSense by Digi provides condition monitoring and digital task management solutions for product safety and compliance in the healthcare, retail, food service, education, and supply chain industries. Leveraging IoT technology and machine learning, SmartSense helps organizations monitor medications, food inventories, and critical assets in real time while enabling HACCP compliance, automated corrective actions, and prescriptive workflows. Their Sensing-as-a-Service platform serves a broad range of sectors including pharmacy, life sciences, grocery, K-12 nutrition, and logistics.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SmartSense by Digi.
16% below the average for this role