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Customer Success Manager at Nexla - ApplyBlast

Customer Success Manager

Nexla

1 month ago

3.7 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Senior

2 applicants

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About this role

This role leads a small Customer Success team while managing a portfolio of 10-15 strategic enterprise accounts, guiding them from initial integration through long-term adoption and expansion. The position requires balancing technical execution with high-level value creation, serving as the primary voice of the customer internally and externally. Responsibilities include overseeing complex implementations, driving renewals and upsells, and mentoring team members to scale the function.

Responsibilities

Manage strategic enterprise accounts and oversee complex implementations
Coach and mentor Customer Success Managers and develop retention strategies
Lead executive business reviews and handle critical escalations

Skills

About Nexla

nexla.com

Headquarters

San Mateo, California, United States

Company Size

51-200 employees

Founded

2016

View Profile

Nexla is an enterprise-grade data platform built for the agentic AI era, enabling organizations to connect 600+ data sources and deliver governed, context-aware data as MCP-ready tools for AI agents. The platform is built around data products (Nexsets) that provide semantic abstraction, metadata, quality checks, and zero-trust security, ensuring AI agents receive the right data with the right permissions in real time. Nexla supports the full data loop — from ingestion and transformation to bidirectional agentic actions — spanning structured and unstructured, batch and streaming, cloud and on-premises data sources.