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Customer Success Manager at Anthropic - ApplyBlast

Customer Success Manager

Anthropic

1 month ago

3.7 on Glassdoor

New York City, New York, United States

Hybrid

Full Time

Medior

1 applicant

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About this role

Join Anthropic's Customer Success team as a Customer Success Manager to drive AI adoption across the Commercial segment. You will serve as a strategic advisor and thought partner to key customers, helping them optimize their use of Claude products and realize business value. The role involves building trusting relationships, developing adoption strategies, and collaborating cross-functionally to enhance the customer experience.

Responsibilities

Build strategic relationships with key customer decision makers to understand business objectives
Monitor usage patterns and identify optimization opportunities across consumption and seat-based products
Develop and execute change management strategies to drive end-user adoption and organizational enablement

Skills

About Anthropic

anthropic.com

Company Size

51-200 employees

View Profile

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.