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Customer Success Manager at Citian - ApplyBlast

Customer Success Manager

Citian

25 days ago

4.4 on Glassdoor

Washington, District of Columbia, United States

Onsite

Full Time

Medior

0 applicants

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About this role

Citian is seeking a Customer Success Manager to build lasting relationships with public sector clients and ensure maximum value from its SaaS transportation and infrastructure solutions. The role focuses on understanding client needs, identifying upsell opportunities, and collaborating with Sales and Development teams to optimize the customer experience. This position requires a proactive professional with strong communication skills and a track record of exceeding customer success metrics.

Responsibilities

Understand public sector clients' needs and provide outstanding customer experience
Build lasting relationships with public sector clients and identify upsell opportunities
Collaborate with Sales and Development teams to optimize client experience with products

Skills

About Citian

citian.co

Headquarters

Washington, District Of Columbia, United States

Company Size

11-50 employees

Founded

2024

View Profile

Citian is a transportation planning software company that provides purpose-built platforms for traffic safety and infrastructure asset management. Their flagship products, CRASH and ADAPT, help transportation agencies consolidate crash data, prioritize safety improvements, build Safety Action Plans, and manage right-of-way assets using AI and digital twin technology. Citian serves MPOs, DOTs, engineering consultancies, and local governments across the United States.