Customer Success Manager

The Customer Success Manager owns the long-term success, retention, and growth of a portfolio of strategic customers, acting as a trusted advisor to help them realize measurable business value. This role combines customer success, commercial ownership, and business development to translate technology into tangible business outcomes. The position involves building strong partnerships, driving adoption, and supporting customers through implementations and transformations. It requires collaboration across internal teams to ensure seamless transitions and successful outcomes for both the customer and the company.