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Customer Success Manager at Qualifacts - ApplyBlast

Customer Success Manager

Qualifacts

2 months ago

3.4 on Glassdoor

Tampa, Florida, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Success Manager is responsible for managing the health, satisfaction, and engagement of assigned customer accounts to drive retention and growth. This role involves collecting customer intelligence, identifying upsell and cross-sell opportunities, and executing strategic business reviews to align with company goals. The position requires collaboration with internal teams to improve customer experience and product offerings while managing escalations and ensuring successful renewals.

Responsibilities

Own customer health, satisfaction, and engagement to deliver success aligned with program metrics
Assess customer satisfaction and extract key business needs to inform renewal and churn risk
Support product adoption and upsell/cross-sell opportunities through strategic business reviews

Skills

About Qualifacts

qualifacts.com

Headquarters

Nashville, Tennessee, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Leading behavioral health EHR software and electronic healthcare record solutions built to modernize care, manage workflows and improve patient outcomes.