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Customer Success Manager at Algolia - ApplyBlast

Customer Success Manager

Algolia

25 days ago

4.3 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

Algolia is seeking a Customer Success Manager to drive customer adoption, retention, and growth by building strong relationships and acting as a dedicated advocate. The role involves leading product trainings, collaborating with Solutions Architects on technical implementations, and proactively identifying opportunities for expansion and risk mitigation. This position requires a resilient problem solver who can execute without defined processes and serve as the voice of the customer internally.

Responsibilities

Drive customer adoption and value realization to ensure retention and growth
Lead user enablement through product trainings and technical guidance
Identify churn risks and expansion opportunities while acting as the voice of the customer

Skills

About Algolia

algolia.com

Headquarters

Palo Alto, California, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Algolia is a search-and-discovery SaaS that provides fast, reliable, AI-powered search infrastructure for developers and enterprises. It exposes hosted APIs, SDKs, and UI libraries to build relevance-tuned, typo-tolerant, instant search experiences across web and mobile, supporting features like ranking, personalization, analytics, and vector/semantic search. Algolia also offers recommendations, A/B testing and relevance-tuning tools, plus a global edge infrastructure and integrations to keep latency low at scale. Companies use Algolia to deliver high-quality search and discovery that boosts engagement and conversion.