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Customer Success Manager at EverCommerce - ApplyBlast

Customer Success Manager

EverCommerce

22 days ago

Remote

Full Time

Manager

1 applicant

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About this role

The Customer Success Manager serves as a trusted advisor for a portfolio of customers, focusing on the MarketSharp CRM product line to drive retention, engagement, and long-term value. This role involves proactively monitoring customer health, addressing escalations, and collaborating with internal teams to ensure a seamless customer experience and support renewal goals. The position requires leveraging data to identify risks and opportunities while acting as the voice of the customer to improve product offerings and business outcomes.

Responsibilities

Manage customer relationships and drive adoption of CRM platform
Monitor customer health and identify retention risks and opportunities
Collaborate with internal teams to resolve issues and improve customer experience

Skills

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.