Customer Success Manager

Annex Cloud is seeking a bilingual English-Spanish Customer Success Manager to manage a portfolio of accounts, driving customer satisfaction, retention, and growth through deep engagement and technical leadership. The role involves serving as the primary point of contact for clients, analyzing performance metrics, and providing strategic guidance to maximize the value of the Loyalty Experience Platform. This position requires a proactive approach to building relationships, resolving critical issues, and identifying opportunities for continuous improvement within a fast-paced SaaS environment.