Customer Success Manager

This role involves owning a portfolio of established enterprise customers, driving net revenue retention through renewals and expansion opportunities, and acting as a strategic advisor to key stakeholders. The position requires proactive account management, de-escalation of critical situations, and collaboration with internal teams to enhance customer success and product development. Candidates should have 1-2 years of B2B customer success or account management experience, with strong commercial acumen and communication skills in German and English.