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Customer Success Manager at Easyship - ApplyBlast

Customer Success Manager

Easyship

9 days ago

3.6 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Manager

1 applicant

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About this role

An experienced Customer Success Manager at Easyship takes ownership of strategic client relationships, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities for some of the company's largest accounts. The role involves acting as a trusted advisor to enterprise clients, aligning their business goals with Easyship solutions, and proactively engaging with customers to track progress and mitigate churn risks. This position requires strong communication and problem-solving skills to help clients succeed globally while identifying expansion opportunities and driving revenue growth.

Responsibilities

Own portfolio of high-value accounts and manage onboarding, adoption, renewals, and growth
Act as trusted advisor to enterprise clients aligning their strategic objectives with Easyship solutions
Identify expansion opportunities and partner with Sales to drive revenue growth through upsells

Skills

About Easyship

easyship.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2015

View Profile

Easyship is a multi‑carrier shipping software platform for eCommerce sellers and businesses that helps cut shipping costs and streamline fulfillment. It aggregates 550+ courier services so merchants can compare discounted rates (advertising up to 91% off), print labels, and manage international shipments with customs, duties, tracking, and returns. With automation, analytics, and integrations (dashboard and APIs), Easyship saves teams hours on shipping operations and simplifies global delivery.