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Customer Success Manager at Elsevier - ApplyBlast

Customer Success Manager

Elsevier

2 months ago

4.0 on Glassdoor

Sydney, New South Wales, Australia

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager serves as the primary post-sales point of contact for customers, focusing on onboarding, enablement, and value realization for Elsevier solutions. This role involves building trusted partnerships, driving customer satisfaction, and identifying upsell and cross-sell opportunities to ensure successful adoption and renewal. The position requires collaboration with internal teams to support strategic goals and maximize customer outcomes.

Responsibilities

Drive customer engagement, success, and satisfaction in adopting solutions
Identify upsell and cross-sell opportunities to maximize customer outcomes
Deliver scalable digital training and conduct product demos and workshops

Skills

About Elsevier

elsevier.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

5001-10000 employees

Founded

1880

View Profile

Elsevier is a global provider of information, analytics, and decision‑support solutions for science and healthcare. It publishes peer‑reviewed journals and books and operates leading platforms such as ScienceDirect, Scopus, Mendeley and ClinicalKey. Elsevier also delivers research intelligence, clinical decision tools, data services, and workflow solutions to universities, hospitals, and publishers. Institutions and professionals use its content and analytics to accelerate discovery, education, and patient care.