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Customer Success Manager at Anthropic - ApplyBlast

Customer Success Manager

Anthropic

5 days ago

3.7 on Glassdoor

Munich, Bavaria, Germany

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Success Manager serves as a strategic partner and trusted advisor to complex customers across the DACH region, helping them maximize the value of Anthropic's AI products including the API, Claude for Enterprise, and Claude Code. This role involves building deep customer relationships, driving usage growth, and optimizing use cases to align with business objectives. The position requires collaboration with global teams to shape product development and go-to-market strategies while establishing regional processes in a high-growth market.

Responsibilities

Build strategic relationships with key DACH customer decision makers to understand business objectives
Drive usage planning and optimization across consumption-based and seat-based business models
Develop and execute change management strategies to drive end-user adoption and maximize value

Skills

About Anthropic

anthropic.com

Company Size

51-200 employees

View Profile

Anthropic is an AI safety and research company focused on building reliable, interpretable, and steerable AI systems. It develops large language models (branded as Claude) and offers APIs and enterprise products that let organizations integrate conversational AI with safety-focused controls, moderation, and privacy features. The company prioritizes interpretability and alignment research, publishes technical work, and engages with policymakers to reduce risks from advanced AI. Customers choose Anthropic for its safety-first approach, controllability tools, and research-driven models.